This article analyzes reviews of the Balu veterinary clinic in Rostov-on-Don, which is very popular and is actively visited by local pet lovers.
Target
Address of the veterinary clinic "Balu" Rostov-on-Don: st. Lenina, 209. According to official resumes and messages on third-party sites, veterinarians of various specializations work in the hospital, including therapists, surgeons, cardiologists, ophthalmologists, and diagnosticians. Providing veterinary services to individuals, nurseries and cynological centers, the clinic declares cooperation with leading laboratories in Rostov and the region, as well as in Moscow. The opening hours of the Balu veterinary clinic in Rostov-on-Don are daily from 10:00 to 22:00 and the location in the city center is also a good commercial plus for the institution.
The clinic uses modern equipment for ultrasound and X-ray examinations, fashionable and popular technologies and methods of keeping pets. You can get to the Balu veterinary clinic in Rostov-on-Don both by city buses No. 5, 17, 35, 35a, 42, 42a, 58, 63, 96, and by shuttle busestaxi No. 14, 43, 49, 94 to the trade school stop.
The theater starts with a hanger…
Assessing the organizational component, most clients note the extreme crowding inside the clinic. It is emphasized that visitors have a place to sit, but only if there is no queue. It is not surprising that Rostovites do not like to stand in a narrow corridor, where animals "it is not known whether they are contagious" are swarming under their feet. In this regard, a showcase with figurines on veterinary subjects, which has no functional purpose, causes a certain misunderstanding.
Impressions from such a "waiting room" are added by an examination table in the corner "with a small dog under a dropper." Agreeing with the opinion of some members of the forum that "a clinic is a place for treating animals, and not for comfortable sitting of their owners", we note on our own that the "theater" still begins with a hanger, the quality of which can easily be judged on the attitude administration to the "viewers".
About hygiene and sterility
However, such features can be neglected, hoping that visits to the hospital will not become a habitual item in the diary. However, mentions of individual clients about the “lack of basic hygiene” will probably make everyone think. It is clear that no one hopes to walk on white carpets, and a veterinary clinic is not a cardiological operating room in a Moscow hospital, but every owner would like his pet to be operated on in conditions as close to sterile as possible. Taking this into account,it is not difficult to imagine the feelings of individual Rostovites who saw in March of this year how in the corridor of the hospital “they cut the cat’s tumor without anesthesia!”.
Misunderstanding caused the presence of "fungus and mold" on the walls, as well as the movement of the nurse "from one animal to another without changing gloves." A few bright strokes in the depiction of veterinary Armageddon were also introduced by the doctor, who “did not start into the office, but, without washing his hands and without putting on a bathrobe, simply in street clothes and with dirty hands examined the dog.”
By the way, about doctors
If you look closely at the content of positive reviews about the clinic, it is easy to see that the vast majority of them are addressed personally to the head of the hospital Alexei Tsatsulin, as well as surgeon Alexei Fedotenko. Among the comments of members of the forum, words of gratitude are not uncommon for the “successfully operated cat that fell from the eighth floor”, “rescued dog”. Specialists are respectfully called "doctors from God" and are encouraged to make an appointment exclusively for a personal appointment.
Many words of gratitude for taking care of pets are expressed to the doctor Alena Ravilievna, her accuracy and ability to find contact with both four-legged patients and their owners. Individual clients who contacted the Balu veterinary clinic in Rostov-on-Don assure that “neutering an animal is only for Alena.”
And the rest - who?
At the same time, many citizens are completely sure that “there are only a few qualified specialists in the clinic”, and all the others are “some children, 18-25 years old,which for 5000 rubles. can only prescribe treatment with bifidobacteria, and nothing else. According to some Rostovites, "they fill the space, but they could wash the floors better." Perhaps this makes some sense, given other reviews of visitors to the Balu veterinary clinic in Rostov-on-Don, according to which “veterinarians are low-skilled”, “they cannot make a clear diagnosis”, “they prescribe the drug without knowing its composition”. And most importantly, “they are treating the wrong thing”…
So what are they treating for…
Regarding the quality of healing, a lot of positive feedback has been left on the network, filled with gratitude from happy hosts. The greatest amount of positive, however, is concentrated around simple veterinary manipulations, such as castration, sterilization, vaccination, tooth extraction, and so on. Many words of praise are dedicated to modern diagnostic equipment, which made it possible to recognize hidden ailments or to properly heal injured bones.
However, serious cosmetic procedures, perhaps, are not the crown number of surgeons from Baloo. One of the clients of the clinic was not satisfied with the results of cropping her Doberman's ears, which, despite the high quality of the seams, turned out to be different, and "the shape is generally incomprehensible." Looking at the photos published by the hostess after visiting the Balu veterinary clinic in Rostov-on-Don, it is easy to understand why the funny and slightly touching appearance of the house watchman, at least, greatly embarrassed the Rostov woman.
For more complex interventions, feedback,usually negative. Clients note that as a result of the large influx of four-legged patients, veterinarians do not pay due attention to each of them, not listening to the owners, not studying the submitted test results, and sometimes simply not taking the temperature of the animals. As a result, they present 5 variants of the diagnosis to choose from. Clients were especially angry with the practice of “remote treatment”, when on weekends appointments for animals in the hospital were made by the doctor of the Balu veterinary clinic in Rostov-on-Don by phone.
After reviewing customer reviews of this institution over the past 3 years, we can conclude that at least four breeders blame the doctors from this clinic for the death of their pets. Taking into account the total number of four-legged patients who visit the Balu veterinary clinic in Rostov-on-Don daily during opening hours, this is not much, but this cannot be ignored either.
Despite the abundance of negativity towards the doctors for animals, the clinic has a large circle of permanent breeders who trust the procedures necessary for thoroughbred pets only to specialists from Balu. Also, reliable high-quality sterilization is noted by the owners of shelters and clubs, for whom such a procedure is a prerequisite for a decent existence and prestige.
There is also reliable information that the cramped unsuitable room of the clinic is a temporary phenomenon, and soon additional rooms will open on the basement floor, where all diagnostic procedures will move.
Andhow much…
The issue of the cost of manipulations is always a cornerstone in the service market. Each consumer wants to receive maximum service for his money, and each service provider believes that he has already done everything possible and necessary for these crumbs, and the rest is an unpaid luxury. Veterinary medicine is no exception.
As you might expect, most reviews of the Balu veterinary clinic in Rostov-on-Don, on the amount of payment for veterinary services, are critical and are built on the basis of the formula “they did nothing, but they took too much”. In our opinion, there is no point in considering such messages, because it is impossible to accurately determine whether they did nothing at all, and the concept of “a lot” has its own weight for everyone.
However, some points are still worth reflecting. For example, one of the dog breeders who applied to Balu said that they asked for 3,000 rubles for cleaning he althy teeth and removing a chihuahua that was staggering from him, while in another hospital these manipulations cost three times cheaper. Summarizing his story, the Rostov resident noted that the cost of treatment directly depends on the “star” of the veterinarian, not recommending overpaying at Balu for simple and harmless interventions for the pet.
Finally, the owner of the Sphynx kitten, who applied to Baloo in October 2016, noted with indignation that during the unsuccessful two-week treatment of her pet, which ended in death, she "paid not only to the cashier."
Additionalservices
A significant number of owners also complain that diagnostic procedures were assigned to their pets automatically, without taking into account their real need. One can understand the logic of breeders, for whom the phrase "let's do an ultrasound, and then we'll see" means significant expenses without a guarantee of any visible result and even without a promise to help.
However, there are many reviews of the quality work of radiologists who successfully take diverse images in difficult cases. The modern equipment of the clinic makes it possible to take digital detailed X-ray photographs, which are transmitted to visitors on a disk.
This service helps with multiple fractures that pets receive as a result of an accident or falls from a height. There are several reviews of professionally done ultrasound studies that have helped small breed dogs get rid of severe diseases of the genitourinary system. Without such diagnostic methods and the necessary qualifications, it is almost impossible to cure animals in such cases. In addition, at the Balu veterinary clinic in Rostov-on-Don, you can pre-book an appointment by phone, which distinguishes it from many other similar institutions.
According to objective data
It is quite difficult to analyze reviews of a veterinary clinic. It is easy to imagine that they are willingly written not by those who were helped by doctors, but by people who have failed in the treatment of their beloved pets and are therefore embittered at veterinarians who failed to create suchnecessary miracle. However, there are also noteworthy sources of information, such as the decisions of the judiciary, which prioritize the law, not emotions.
On September 16, 2015, the decision of the Arbitration Court of the Rostov Region in case No. A53-21115/2015 came into force, according to which, on August 3, 2015, an unscheduled inspection in respect of IP Tsatsoulina A. V. revealed a number of violations in the organization of storage of medicines for veterinary practice. In particular, the premises for storing drugs and refrigerated cabinets were not equipped with devices for recording air parameters, and a counterfeit veterinary drug "Mykolam-TM" was found in storage and in everyday circulation. Racks, cabinets and shelves in them intended for storing medicines were not marked, there was no rack card indicating the names of drugs, batch number, expiration date, number of storage units. By a court decision, the head of the Balu veterinary clinic (Rostov-on-Don, Russia) was brought to administrative responsibility with a fine of 4,000 rubles.
And the point here is not the "cosmic" size of the financial punishment, but only the fact that in 2015 the hospital used drugs that were stored without proper temperature and humidity conditions, and sometimes they simply came from nowhere. It is not difficult to imagine how this affected the quality of veterinary care. But this is unlikely to have reduced the cost of the services provided.
Ode to domestic veterinary medicine
In conclusion, we note that criticism of the Balu veterinary clinic was not the purpose of this article, and not the faultthe author that, based on the feedback from the clients of the hospital, only an epitaph can be written, but not an ode. In fairness, we note the following.
In Russia, activities in the field of veterinary medicine are not licensed, and therefore not controlled by the state. Being, in fact, an ordinary individual entrepreneur, the veterinarian doctor is not responsible to anyone for the results of the treatment prescribed by him. His relationship with the client, in fact, is based on the formula “if you don’t like it, don’t come.”
In such a situation, veterinarians follow the simplest path: they equip their clinics with X-rays and ultrasound machines, which they use with pleasure regardless of the real need (but for quite real and considerable money), consult, castrate, cut their claws … And animals with severe diagnoses, at best, are refused, at worst, they are treated not in the name of recovery, but to deplete the owner's purse.
In this regard, A. Tsatsoulina's Balu clinic does not represent any exception to the general rule, it is simply equipped with the most modern diagnostic equipment, which realizes its direct purpose - to pay off and generate income. In such a situation, it seems most logical to follow the advice of one of the clients of the hospital, according to whom “you need to go for an X-ray to Balu, and for treatment - to your trusted veterinarian.”
Pets get into every house in their own way. Homeless kittens are picked up by caring passers-by, birthday people get a long-awaited setter puppy for the holiday, ladies claiming to be secularthey acquire Japanese chins to create an image or entourage, and Russian hounds are carefully raised by passionate hunters. After all, many simply make a lot of money out of breeding puppies and kittens of popular breeds. However, regardless of the reasons why pets appear in the house, their treatment, if necessary, always becomes a big moral, organizational and financial problem.
Unfortunately, getting quality treatment in Russian veterinary medicine is as "easy" as in domestic medicine, and therefore choosing the right hospital is one of the most difficult sections of social balancing act.
