The government of the country, headed by the President of the Republic of Kazakhstan N. A. Nazarbayev, in its annual messages and appeals to the population of the country, constantly mentions that the he alth of the nation is a priority task of the state. A Unified National He alth System has been created, which makes it possible to make all medical services and assistance provided by the country's medical institutions more centralized and accessible to the population. To this end, various measures are being taken, state decrees and legislative acts are being adopted.
State-guaranteed amount of free care provided by medical institutions
In Kazakhstan, there is a guaranteed amount of assistance approved by the Ministry of He alth, provided free of charge by medical institutions.
It is provided to citizens of the republic at the expense ofbudget. This volume includes medical services of a preventive, diagnostic and therapeutic nature. There is a list of the amount of free assistance provided by medical organizations, guaranteed by the state, it was approved on December 15, 2009. It includes emergency, emergency medical care, medical services provided by outpatient clinics and polyclinics, air ambulance, consultative and diagnostic medical services - in the direction of a specialist, hospital replacement medical care, rehabilitation and rehabilitation treatment. Free medical services include a number of procedures approved by a specific medical institution, in some cases benefits are provided to certain established categories of citizens - pregnant women, children under 7 years of age, veterans of the Great Patriotic War and labor, disabled people, etc. Some types of medicines and medicines are also provided to citizens free of charge.
Hospitalization Bureau
As part of the implementation of work to increase the availability of medical institutions, the Bureau of Hospitalization of the Republic of Kazakhstan was established. This institution performs organizational functions for the hospitalization of citizens, the functions of a regulatory body and intermediary functions between medical institutions of different levels and orientations.
Hospitalization of citizens
There are several types of medical hospitalization of citizens. Emergency hospitalization is an emergency medical care provided to patients in a hospital, in an acute condition.he alth requiring immediate medical attention. This condition is diagnosed by emergency doctors, emergency rooms or the attending district doctor. Emergency hospitalization means the transportation of citizens to the nearest specialized hospital in the shortest possible time. In this case, hospitalization is carried out bypassing the portal of the Bureau of Hospitalization. Another type is planned hospitalization. It is carried out in cases when the referral of a patient to a specialized hospital is prescribed by a specialist, district or attending physician in case of indications, chronic diseases that are not life-threatening and do not require urgent medical intervention. Planned hospitalization of citizens of the Republic of Kazakhstan is carried out through the portal of the Bureau of Hospitalization of the Republic of Kazakhstan.
Electronic portal of the Bureau of Hospitalization
For the convenience of citizens in need of hospitalization, the State Hospitalization Bureau operates. In order to eliminate the need for personal presence and maintaining additional documentation, the work of this bureau is computerized. Residents of Kazakhstan are given the opportunity to submit an application electronically and track the result of the application to the Bureau. The created portal of the Bureau of Hospitalization is a special website, an Internet resource that provides information on the availability of places and vacant beds in all hospitals in Kazakhstan.
Information is provided in real time, availability is provided for a period of 3 calendar days. The portal has a waiting list tracking function,the order of citizens for hospitalization in republican and regional medical hospitals. The portal of the Bureau of Hospitalization (Astana) was created by the decree "On the implementation of the portal of the Bureau of Hospitalization" of the Ministry of He alth of the Republic of Kazakhstan dated 2010-01-07. It operates throughout Kazakhstan and includes in its list most of the country's medical institutions, including Scientific Research Institutes, National Medical Centers, Republican clinics, etc. Using the electronic portal of the Bureau of Hospitalization, every resident of Kazakhstan has the right to choose a medical hospital and doctor in case of planned hospitalization, regardless of the place of residence and registration. The entrance to the Bureau of Hospitalization (portal) is available to any resident of the republic. This opportunity is the implementation of the principle of "free choice of hospitals" for every citizen of the Republic of Kazakhstan.
Portal of the Bureau of Hospitalization of the Republic of Kazakhstan: procedure and principle of work
Initially, the patient must go to the clinic at the place of registration and residence. His attending or district doctor diagnoses the disease, in cases where there is a need for planned hospitalization, writes out a referral. Next, the doctor prescribes a pre-hospital examination of the patient, including all the necessary tests and studies. The patient independently makes the choice of a specialized hospital to which he is prescribed a referral. After the patient chooses an institution, the doctor, using the portal of the Bureau of Hospitalization, finds out the availability of places in the hospital, if there are places, he leaves an application for the patient on the portal. After thisprocedure, the patient is assigned an individual 13-digit numeric or alphabetic code. After that, the hospital determines the date of planned hospitalization within 2 days. When the preliminary date is determined, the patient is given a coupon in which his individual code is indicated. With this code, you can keep track of your queue on the portal, check the waiting list and availability. The hospitalization bureau (portal) in Kazakhstan greatly simplifies the control over the organization of inpatient care for patients.
All data is available to both the patient and medical staff - with the exception of the medical details of the disease. In the period before hospitalization, the patient must be under the supervision of the attending physician or district physician.
Hospital rules
The patient must arrive at the hospital on a strictly agreed date. You need to have an identity card with you, a referral issued by a doctor, a coupon with an individual code and a complete package of all necessary documents - the results of the examination and all the necessary tests.
If any of these requirements are not met, the hospital has the right to refuse treatment. In the event of an exacerbation of the disease, when there is a need for urgent medical care, hospitalization is carried out urgently without using the portal. If the patient for any reason does not come to the hospital on the specified date, his application will be automatically canceled. The portal of the Bureau of Hospitalization (Kazakhstan) makes it possiblecomply with all requirements and conditions necessary for inpatient treatment of patients.
In case of violation of rights
In case of violation of the patient's right to free choice of a hospital, you can seek help by telephone helplines or write to the e-mail address of the controlling organization and leave a complaint.
The patient can apply to law enforcement agencies in case of detection of facts of corruption or any violation of civil rights. The order and conditions of hospitalization of patients are strictly monitored by the regulatory authorities.
